QA Lead

Toronto, Ontario, Canada

We are seeking a thoughtful and detail-oriented quality assurance professional to lead testing efforts and help ensure the delivery of high-quality software products. In this role, you will partner closely with product, engineering, and cross-functional stakeholders to define testing strategies, improve quality processes, and support a culture of continuous improvement. The ideal candidate brings strong leadership skills, a collaborative mindset, and a passion for building reliable user experiences.

What You Will Do

  • Lead and coordinate quality assurance activities across one or more product areas or releases.
  • Develop, maintain, and execute comprehensive test strategies, test plans, and test cases.
  • Oversee functional, regression, integration, exploratory, and user acceptance testing efforts.
  • Collaborate with product managers, engineers, designers, and other stakeholders to clarify requirements and identify risks early.
  • Review product requirements and design specifications to ensure they are testable and complete.
  • Track defects, prioritize issues, and work with development teams to drive timely resolution.
  • Analyze test results and provide clear reporting on quality status, trends, and release readiness.
  • Mentor and support QA team members through coaching, guidance, and best practices.
  • Improve QA processes, tools, and documentation to increase efficiency and consistency.
  • Contribute to automation strategy and collaborate on opportunities to expand automated test coverage.

What We Are Looking For

  • Experience leading quality assurance efforts in a software development environment.
  • Strong understanding of software testing methodologies, test design techniques, and defect management.
  • Ability to communicate effectively with technical and non-technical stakeholders.
  • Experience reviewing requirements, identifying gaps, and translating business needs into test coverage.
  • Familiarity with test management tools, bug tracking systems, and quality reporting practices.
  • Working knowledge of test automation concepts and collaboration with automation engineers or frameworks.
  • Demonstrated ability to prioritize work, manage multiple efforts, and meet deadlines in a fast-paced environment.
  • Strong analytical skills and attention to detail.
  • Experience mentoring teammates and driving process improvement initiatives.

Preferred Qualifications

  • Experience working in Agile or cross-functional product delivery environments.
  • Background in building or scaling QA processes for growing teams or complex products.
  • Exposure to CI/CD pipelines, API testing, or performance testing.
  • Knowledge of test automation tools or scripting languages.

What Success Looks Like

  • Testing is well-planned, visible, and aligned with release goals.
  • Defects are identified early and communicated clearly to the right stakeholders.
  • Quality risks are understood and actively managed throughout the development cycle.
  • The QA process becomes more efficient, scalable, and collaborative over time.
  • Team members feel supported, informed, and equipped to deliver high-quality work.

Why Join Us

This is an opportunity to play a meaningful role in shaping product quality and improving the customer experience. You will work in a collaborative environment where your expertise, ideas, and leadership will have a direct impact on how products are delivered and experienced by users.

JOB CODE: 000662